FAQ

 

What is our refund/cancellation policy?

Cancellations must be received by phone or email twenty-four hours prior to scheduled pickup time. Any cancellations within twenty-four hours will not be refunded.

Will my cell phone work with SIM cards provided by ARRVL?

UNITED STATES CITY PACKS

If your device is GSM unlocked, there shouldn’t be any issues. These are the frequencies our US SIM cards use:

  • 1900 MHz2

  • 1700/2100 MHz

  • 850 MHz

  • 700 MHz

  • 600 MHz

INTERNATIONAL CITY PACKS

If your device is GSM unlocked, there shouldn’t be any issues. If your phone is locked to a particular network, it is very likely that it will not work with our SIM cards. You can try calling your carrier and ask them to unlock the device for the duration of your trip.

When will you add more cities?

We’re growing quickly and hoping to add more cities every month. If there is a particular city you’d like us to support, feel free to contact us at sales@arrvl.co.